Privacy Policy
Last updated: March 2026
YourMassage.Website is a trading name of TLNH LTD ("we", "us", "our"), a company registered in England and Wales (Company No. 08472258), with its registered address at International House, Mosley Street, Manchester, M2 3HZ, United Kingdom.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://yourmassage.website) or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) where applicable.
1. Data Controller
The data controller responsible for your personal data is:
TLNH LTD
International House, Mosley Street
Manchester, M2 3HZ
United Kingdom
Email: hello@yourmassage.website
Phone: +44 161 570 0086
2. What Personal Data We Collect
We may collect and process the following personal data:
Information you provide to us: Your name, email address, phone number, and any other information you submit through our contact form, consultation booking form, or email correspondence. If you become a customer, we also collect billing information including your business name, address, and payment details.
Information collected automatically: When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and time spent on pages. This data is collected through cookies and similar technologies (see Section 7 below).
Information from third parties: We may receive information about you if you interact with us through social media platforms such as Instagram or Facebook.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: Building and managing your website, processing your subscription, providing customer support, and communicating with you about your account. The legal basis for this processing is the performance of a contract (Article 6(1)(b) UK GDPR / EU GDPR).
To respond to enquiries: When you contact us through our website, email, or phone, we process your data to respond to your request. The legal basis is our legitimate interest in responding to communications (Article 6(1)(f) UK GDPR / EU GDPR).
To send marketing communications: With your consent, we may send you information about our services, new features, and special offers. You can withdraw your consent at any time by clicking the unsubscribe link in any email or contacting us directly. The legal basis is your consent (Article 6(1)(a) UK GDPR / EU GDPR).
To improve our website: We analyse usage data to understand how visitors use our website and to improve its functionality and content. The legal basis is our legitimate interest in improving our services (Article 6(1)(f) UK GDPR / EU GDPR).
To comply with legal obligations: We may process your data to comply with applicable laws, regulations, or legal processes. The legal basis is compliance with a legal obligation (Article 6(1)(c) UK GDPR / EU GDPR).
4. AI-Powered Services
Our services include AI-powered features such as blog content generation and social media image creation. When we provide these services to our customers:
AI-generated content is created based on information our customers provide about their massage therapy business (such as services offered, location, and specialisms). This business information is processed to deliver the contracted service.
We do not use your personal data to train AI models. Content generation is performed using third-party AI services (including but not limited to Anthropic Claude and fal.ai). These providers process data in accordance with their own privacy policies and data processing agreements we hold with them.
5. Who We Share Your Data With
We may share your personal data with the following categories of recipients:
Service providers: We use third-party service providers to help us deliver our services, including web hosting providers, payment processors, email service providers, and AI content generation services. These providers process your data only on our instructions and are contractually bound to protect your data.
Professional advisors: We may share your data with our accountants, lawyers, or other professional advisors where necessary.
Legal requirements: We may disclose your data if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal data to third parties.
6. International Data Transfers
Some of our service providers are based outside the United Kingdom and the European Economic Area (EEA). Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office, or transfers to countries deemed to provide an adequate level of data protection.
7. Cookies
Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our website.
Essential cookies: These are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information in an anonymised form, including the number of visitors, where visitors have come from, and the pages they visited. We only activate these cookies with your consent.
Marketing cookies: These cookies may be set through our site by advertising partners to build a profile of your interests. We only activate these cookies with your consent.
You can manage your cookie preferences through our cookie consent banner, which is displayed when you first visit our website. You can also change your preferences at any time through your browser settings.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
Customer data: For the duration of your subscription and for up to 6 years after the end of your contract, as required for tax and legal purposes.
Enquiry data: Contact form submissions and email correspondence are retained for up to 2 years from the date of your last communication with us, unless you become a customer.
Website analytics data: Anonymised analytics data is retained for up to 26 months.
Marketing data: Until you withdraw your consent or unsubscribe.
9. Your Rights
Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to erasure: You have the right to request that we delete your personal data, subject to certain exceptions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at hello@yourmassage.website. We will respond to your request within one month.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the relevant supervisory authority:
UK: Information Commissioner's Office (ICO) — ico.org.uk
Germany: The data protection authority (Datenschutzbehörde) of the relevant German federal state.
We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority. Please contact us first at hello@yourmassage.website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page and update the "Last updated" date above. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
TLNH LTD
Email: hello@yourmassage.website
Phone: +44 161 570 0086
Address: International House, Mosley Street, Manchester, M2 3HZ, United Kingdom